1Relax — Support

Guided breathing by DH Studio

Need help? Email us and we'll reply within 2 business days.

hakun32@gmail.com

Please include your device model and iOS version — it makes most problems much faster to pin down.

Using the app

How do I start a session?

Place your finger on the shape on the Home screen and hold it. The session begins the moment you touch it. The shape expands as you breathe in, rests while you hold, and contracts as you breathe out. A voice cue leads each phase.

Why did my session stop early?

Lifting your finger ends the session. Stay in contact with the screen for all five cycles — if you let go, the app shows a wrong-rhythm message and returns to the start.

Can I change the breathing rhythm?

Yes. Tap the pattern name at the top of the Home screen to switch between Triangle Breathing (4-4-4), Box Breathing (4-4-4-4), Sleep Breathing (4-7-8) and Equal Breathing (5-5).

How long is a session?

Every session runs five full cycles. The counter shows the seconds left in the current phase, so you always know where you are.

How do I change the language?

Tap the menu icon at the top left, then Language. The app is available in English, Vietnamese, Chinese, Japanese, Korean, Thai, French, German, Spanish, Portuguese, Russian and Arabic.

How do I turn the daily reminder on or off?

Open the menu and use the reminder setting. If notifications were declined when you first installed the app, you will also need to enable them for 1Relax in the iOS Settings app, under Notifications.

1Relax PRO

What does PRO include?

PRO removes advertising and unlocks additional breathing shapes (lotus, wave, star and polygon), ambient soundscapes, and custom colour themes.

How do I subscribe?

Open the Pro tab in the bottom navigation bar, or the menu at the top left, then choose a monthly or yearly plan. PRO is billed through your Apple ID.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your iPhone open Settings → [your name] → Subscriptions, select 1Relax, then tap Cancel Subscription. Cancelling at least 24 hours before the end of the current period stops the next renewal; you keep PRO until that period ends.

I already paid but PRO is not active

Open the subscription screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase. If it still does not activate, email us and we will sort it out.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase you would like refunded.

Privacy and data

1Relax works without an account, and your breathing sessions stay on your device. Full details of what is collected and why are in our Privacy Policy.

A note on health

1Relax is a guided breathing exercise, not a medical device. It does not diagnose, treat or prevent any condition. If breathing exercises make you feel dizzy or unwell, stop and rest. Speak to a doctor about any health concern.